Support
Answers to common questions about Cozyplan.
Contact us
Email us at support@sheppardcode.com. We usually reply within a few days.
Cozyplan Pro
I bought Pro, but the app does not show it
Open Settings in Cozyplan and tap "Restore purchases". Make sure you are signed in to the App Store with the Apple Account you used to buy.
How do I cancel my subscription or free trial?
Open the iOS Settings app, tap your name, then Subscriptions, then Cozyplan. You can also go to apps.apple.com/account/subscriptions. Cancel at least 24 hours before the renewal date. Deleting the app does not cancel a subscription.
How do I get a refund?
Refunds are handled by Apple. Request one at reportaproblem.apple.com.
Your data
Where are my plans and journal stored?
On your iPhone. With iCloud Sync (a Pro feature) turned on, they are also saved to your private iCloud so they appear on your other devices. We cannot see them.
iCloud Sync is not updating
Check that you are signed in to iCloud on each device, that iCloud Drive is on, that you have iCloud storage available and an internet connection, and that each device has the latest version of Cozyplan. Then open the app on each device and give it a minute.
How do I back up or move my data?
In Cozyplan, open Settings and export a backup. Save the file somewhere safe, such as the Files app. You can import it again from the same place in Settings.
How do I stop sharing usage data?
In Cozyplan, open Settings and turn off "Share usage data". See the Privacy Policy for what this data includes.
Calendar, Reminders and notifications
My calendar events or reminders do not appear
Open the iOS Settings app, go to Apps, then Cozyplan, and check that Calendars and Reminders access is allowed. Then in Cozyplan's Settings, choose which calendars and lists to show. Cozyplan only reads them. It never edits or deletes them.
I am not getting reminders
Open the iOS Settings app, go to Notifications, then Cozyplan, and allow notifications. Also check that a Focus mode is not silencing them.